![]() To use this feature, tell the other person to launch Windows Remote Assistance - either by opening the Start menu, typing Windows Remote, and pressing Enter or navigating to Start -> All Programs -> Maintenance -> Windows Remote Assistance. This can be a convenient option because it’s already installed on the remote Windows computer, so you don’t have to walk the person through installing anything. ![]() While only Professional editions of Windows can use the remote desktop server software, every version of Windows can send a remote assistance invitation and invite someone else to assist with their computers. Windows has a built-in remote assistance feature designed for just this situation. We’ve taken an in-depth look at TeamViewer in the past. You can even remotely connect from an Android or iOS device. TeamViewer is also cross-platform, so you can use it to troubleshoot a Mac or troubleshoot your parents’ Windows computer from your Linux PC. Using Zoho Assist, you or your support team can connect to customers’ computers and provide them with real-time support. If you want to do preventative maintenance or fix their computer while they’re not around, this is a convenient option. Zoho Assist is a remote desktop and support software that has a free edition, making it a great alternative to Teamviewer. As long as their computer is on, you’ll be able to access it remotely. You could also opt to set up unattended access after installing the full TeamViewer client, giving you permanent remote access to the computer without the remote user having to give you any passwords or confirm anything.
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